The Lego Group – Amazing Customer Service

I’m quite excited. In a few days I’ll get a new Lego set in the mail – the 2008 Castle Advent Calendar.

A few weeks ago it was announced that this great little set (complete with a whole bunch of new minifigs) was not going to be released in North America (to the great disappointment of many Lego fans). So, a few blogs (for instance, The Brothers Brick) encouraged fans to contact Lego in protest. Many did, including myself. I was quite surprised to get a voicemail this past week from The Lego Group informing me that a limited number of sets would be available in the US, and that they were giving fans the opportunity to get one. Now that’s customer service! They listened to their fan-base, they responded, and they even took the time to contact them with the offer. Wow!

It’s exciting to get this set. When I was a kid I was a big Lego Castle fan! Since returning to Lego as an adult I’ve not purchased any Castle sets. This will be my first! I’m excited to start the collection with such a good set.

Oh, and by the way, at BrickCon 2008 the Lego Group announced a new Castle Medieval Market Village. Very nice!

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